Refund policy

We unconditionally guarantee our products for 30 days from purchase. We do not accept returns of any products after 30 days. Products must include all parts and original packaging to qualify for returns.

 

Please follow these steps to initiate a return:

 

1. Contact our customer service department within 30 days for authorization for returns. We do not accept any returns unless they are authorized by our customer service team. You can contact customer service by emailing info@plankandsteel.com  
2. Customer service will provide you with all the necessary instructions and details for returning products. Returns must be received by us within 2 weeks from the date of the return authorization. Returns received by us after 2 weeks are not subject to refund. As an example, if you contact us on the 29th day to authorize a return, your products are eligible for return, and you will have an additional 2 weeks to make sure we receive the product.

Return Address

All returns must have an RA Number provided by customer service printed clearly on the outside of the box.

All returns must be shipped to: